FAQ

What are my shipping costs?

Shipping within the Continental United States and United Kingdom is free.

If you would like expedited shipping or shipping outside of the Continental US or UK, please contact Customer Service

What picture format and file size do I need?

We prefer TIF files, although JPEG will work. Files in the 3MB range work best, the bigger the better. 100MB files are not unusual, generally digital cameras produce these formats. If your images are a different file format, please contact us so we can produce the best image possible. .

How uniform is the lighting?

The lighting is 100% uniform.

What powers the frames?

Greentech-Illumination uses a 12 volt 1.5 amp power supply with an on/off switch. The cords are slightly more than eight feet in length, making the signs easy to mount on any wall.

Can batteries be used?

Batteries cannot be used at this time.

How long do the LEDs last?

Our LEDs will last over 50,000 hours of use. They do not burn out like regular bulbs, but drop in brightness over time.

What is needed to hang my frame?

A hanging bracket and screws are included with your purchase..

How much do they weigh?

All of our frames with graphics weight less than 3 pounds.

Are they fragile?

They are not fragile. We’ve manufactured the frames to be very durable, but if they fall off the wall some damage could occur.

How should I clean my frame?

Many glass cleaners cannot be used to clean acrylic material. Instead, wash carefully with a solution of mild soap or detergent and lukewarm water. Use a soft, damp cloth, applying only light pressure. Rinse with clean water and dry by blotting with a damp cloth.

Do you have any retail locations?

No, we do not have any retail locations. We do, however, sell our products to photography studios for re-sale. If you’d like to find a photographer in your area that sells our Krystal frames, please contact us for a list.

If you are a photographer interested in offering our product to your clients, please contact us for wholesale information.

Does the image on your site accurately represent the item I will be sent?

We strive to deliver 100% accuracy, if you are not satisfied you may return your product within 30 days for a full refund.

Does Greentech-Illumination give discounts for bulk orders?

When ordering a significant amount, we would be pleased to make an order specifically tailored to your needs. Please contact us for a quote.

What are your customer service hours?

Our customer service representatives are available Monday-Friday 9am-5pm EST.

Please contact us, Toll Free, with any questions at 855-GLOWPIC (855-456-9742) or by email customerservice@greentech-illumination.com

Why am I being asked for my e-mail address?

Your e-mail address is needed so you can receive an order confirmation and tracking information when your purchase is shipped.

How do you protect my personal information?

Our website uses SSL (Secure Socket Layers) in order to encrypt all personal information, including your name and credit card number. Your information cannot be read while being transferred from your web browser to the Greentech-illumination.com merchant credit card service. Any information you provide is exclusively for order processing.

For more information, see our privacy policy.

How long will it take to receive my order?

All products ship within 3-5 business days. Please allow up to 10 business days for delivery. Once your order has shipped, you will receive an email with a tracking number and instructions on how to check on the shipping progress.

Can I cancel an order after it has been submitted?

Yes. To cancel an order, have your order number available and contact Customer Service toll free at 855-GLOWPIC (855-456-9742) or by email at customer service@greentech-illumination.com.